Terms and Conditions

Orders

Pet Dinners requires orders to be placed via the website by midday the previous day for the following days delivery. You will be emailed an order confirmation email, so please ensure you mark our email address as ‘safe’ to make sure you receive all emails from us. If you miss this cutoff time for ordering, it will be logged for the following weeks delivery. Your order will be delivered in full. It is the responsibility of the customer to ensure you have adequate freezer/refrigerator room for the amount of food you have ordered. 

Cancelled Orders

Notification needs to be given to Pet Dinners 72 hours prior to your areas delivery day for your order to be cancelled and refunded if necessary. After this time, your order will be made and delivered as instructed.

Refunds

Pet Dinners will refund or replace any of their Pet Dinners products if they are not to your satisfaction when received by the customer. Please contact us via phone or email to discuss this immediately. The product will need to be retained for examination.

Delivery Policy

If there is a change to your scheduled delivery day, you will be notified by text message and or email as soon as possible prior to your scheduled delivery.

If not home you are required to leave out an esky for your delivery. If there is not an esky left out or somebody to receive delivery, we will not leave your product, we will contact you to make a further arrangement.  $10 redelivery fee applies for missed orders.

Products can be left for up to four hours in an esky, It is the customers responsibility to refrigerate/freeze the products accordingly after this time.

Cooler Boxes

We do have polystyrofoam boxes that can be purchased in our store for $5, these can be reused for future orders

Delivery Fee

Orders under $50 have a small $10 (plus GST) delivery fee, minimum order for delivery is $25


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